Rewards Runaround....
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Rewards Runaround....
02-05-2018 9:44 AM
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I am new to this. Apologies if I am in the wrong place.
Desperation! Following my 6th contact (Chat) with plusnet.
Just been sent off for another "Rewards Team" conversation.
Tricky recording phone conversations accurately!
A replacement reward card was supposed to have been sent out after my third contact (Chat) on March 2, 2018.
My fourth contact(Phone) following NONE DELIVERY of card gave me a 3rd party number.
My fifth contact - to said number (Grass Roots?) FAILED to produce a promised email & response.
Can someone here help?
This is like some sort of scamming merrygoround!
C
Re: Rewards Runaround....
02-05-2018 9:56 AM
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Moderator's note:
Thread moved from General Chat to My Account/Billing.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Rewards Runaround....
02-05-2018 10:45 AM
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Rarely phone these days because as you say voice recording is not easy - and legally tricky?
In all of my dealing with Plusnet I tend to use the chat facility therefore by implication both parties know a record is being kept.
Works and has worked for me anyway.
Truth is like a threshing machine; tender sensibilities must keep out of the way.
Herman Melville
Re: Rewards Runaround....
02-05-2018 5:17 PM
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