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Reward not received

hillaz
Newbie
Posts: 6
Registered: ‎20-07-2020

Reward not received

Good evening

I joined plusnet in Mid April of this year and as of yet i still have not received an email for my £75 reward card for signing up, can someone from plusnet sort this for me please?

11 REPLIES 11
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,567
Thanks: 507
Fixes: 129
Registered: ‎07-12-2017

Re: Reward not received

Thanks for contacting us about your cashback or reward card, please check our FAQs for help. If you don’t find what you need then get back in touch https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
hillaz
Newbie
Posts: 6
Registered: ‎20-07-2020

Re: Reward not received

I have now sent an email to the relevant department, i look forward to this being sorted quickly, hate to think it was all false advertising to make us sign up
hillaz
Newbie
Posts: 6
Registered: ‎20-07-2020

Re: Reward not received

Still no one has been in touch about this reward card, can anyone inform me of whom to contact with regards to miss selling a product and report this to the relevant authorities 

hillaz
Newbie
Posts: 6
Registered: ‎20-07-2020

Re: Reward not received

Good Morning

 

Following advice from OFCOM i am now requesting an Email address or postal address to make my formal complaint to Plusnet over this.

agedgopher
All Star
Posts: 466
Thanks: 299
Fixes: 15
Registered: ‎02-12-2016

Re: Reward not received

@hillaz 

For your information Plusnet's postal address is listed on the forum home page. At the bottom of the page it is in amongst the section on Complaints Code Of Practice.

Plusnet plc
The Balance
2 Pinfold Street
Sheffield
S1 2GU

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,602
Thanks: 321
Fixes: 71
Registered: ‎22-01-2018

Re: Reward not received

Thank you for you time on the phone this evening @hillaz, I will email you want we discussed momentarily and you have my contact details if you need any further assistance in the meantime. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
jofru
Dabbler
Posts: 13
Registered: ‎27-07-2020

Re: Reward not received

Thank you for the address, I guess I will go down that route too.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,602
Thanks: 321
Fixes: 71
Registered: ‎22-01-2018

Re: Reward not received

Hello @jofru,

 

Sorry to hear you are having problems with your cash back and there is no need to raise an email as I am happy to take ownership of your complaint.

 

I am looking into this now and will call you shortly.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,602
Thanks: 321
Fixes: 71
Registered: ‎22-01-2018

Re: Reward not received

Hello @jofru,

 

I was able to reach you so I have sent you an email and text message.

 

Please get back to me there.

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
jofru
Dabbler
Posts: 13
Registered: ‎27-07-2020

Re: Reward not received

Hello SammyM,

Sorry to have missed your call this morning. However I have not received any email or text message from you.

I did receive an email informing me of this post however.

 

 

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,602
Thanks: 321
Fixes: 71
Registered: ‎22-01-2018

Re: Reward not received

Sorry for the delay @jofru, it should be with you now and can also be viewed here.

 

Once you have replied, I will get that sorted for you Smiley

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team