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Reward email missing

Newbie
Posts: 1
Registered: ‎07-05-2020

Reward email missing

I have not received my reward email which I understand should have been sent to me by now as the the phone & fibre had both been activated by 2nd April. I tried to call to discuss this, but it appears that due to the current situation you are not able to help via phone.

Can you look into this for me please?

Thank you.

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 778
Thanks: 104
Fixes: 58
Registered: ‎02-05-2017

Re: Reward email missing

Hi @ETTS

 

We have a helpful guide to our cashback and rewards which may be able to answer your question here: https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/. If you’re still having trouble, send us a direct message with your account username and we’ll be happy to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team