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Reward card

Rachel2
Newbie
Posts: 5
Registered: ‎09-01-2023

Reward card

I upgraded on 24/11/22 with a £50 reward card in the deal but I still haven’t received an email
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9 REPLIES 9
Baldrick1
Moderator
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Re: Reward card


Moderators Note

This topic has been moved from Everything Else to My Account/Billing

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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,876
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Registered: ‎27-04-2007

Re: Reward card

Hi @Rachel2 You should have received an email with a link to redeem the reward card. Can you check your messages including spam, trash and deleted items? 

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 Adam Walker
 Plusnet Help Team
Rachel2
Newbie
Posts: 5
Registered: ‎09-01-2023

Re: Reward card

Hi, I have checked I haven’t received anything
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
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Registered: ‎27-11-2020

Re: Reward card

Hey there @Rachel2 I have sent this to our billing team now for you to investigate. I should have an update within 3 days

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 Will Cutforth
 Plusnet Help Team
Rachel2
Newbie
Posts: 5
Registered: ‎09-01-2023

Re: Reward card

Thank you
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
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Registered: ‎27-11-2020

Re: Reward card

Just letting you know I don't have an update as of yet but I will keep an eye on it for you Smiley

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 Will Cutforth
 Plusnet Help Team
Rachel2
Newbie
Posts: 5
Registered: ‎09-01-2023

Re: Reward card

Hi, just wondering if there was any update? Thanks
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Reward card

I'm back Rachel, so I have an update and it should be with you within 28 days.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Rachel2
Newbie
Posts: 5
Registered: ‎09-01-2023

Re: Reward card

That’s great, thank you for your help