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Reward card

Tony56
Hooked
Posts: 6
Thanks: 1
Registered: ‎27-08-2022

Reward card

My line went active 3 weeks ago and I was told I would get an email within 10 days about claiming my £75 reward card, I have still had no email and am still none the wiser, I can see other people are having the same problem as well, I ordered my broadband over the phone and the offer was most definitely on at the time, the very nice lady I spoke to even told me I should get it within 10 days, can anybody help me

 

Thanks in advance 

3 REPLIES 3
Mav
Moderator
Moderator
Posts: 22,428
Thanks: 4,755
Fixes: 516
Registered: ‎06-04-2007

Re: Reward card

Moderator's note(s):

Thread moved from My Order to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Tony56
Hooked
Posts: 6
Thanks: 1
Registered: ‎27-08-2022

Re: Reward card

How has this fixed my problem?

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Reward card

Hey @Tony56,

I'm very sorry for the time it's taken to get back to you recently. I've had a look into this case and raised a response via a support ticket on your account, which can be accessed here. 

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team