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Reward card

Jahkiya2015
Newbie
Posts: 6
Registered: ‎18-07-2020

Reward card

Hi. I haven’t received my reward card email as promised?Huh
10 REPLIES 10
agedgopher
Seasoned Pro
Posts: 411
Thanks: 273
Fixes: 12
Registered: ‎02-12-2016

Re: Reward card

When did your service go live?

It is normal practice for the email to be sent 10 days after the service activates.

Check your spam folder because the email to claim often appears there.

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,965
Thanks: 341
Fixes: 111
Registered: ‎26-03-2018

Re: Reward card

Hi @Jahkiya2015,

 

Thanks for contacting us about your cashback or reward card, please check our FAQs for help. If you don’t find what you need then get back in touch

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Jahkiya2015
Newbie
Posts: 6
Registered: ‎18-07-2020

Re: Reward card

Couldn’t find any help on your FAQ page. Would appreciate just a simple update on when it will arrive.
Jahkiya2015
Newbie
Posts: 6
Registered: ‎18-07-2020

Reward card

I still haven’t received my email for my reward card. I was told the latest by 29th. Now the 29th and still nothing.
dvorak
Moderator
Moderator
Posts: 25,063
Thanks: 4,576
Fixes: 1,166
Registered: ‎11-01-2008

Re: Reward card


Moderators Note


This topic has been moved from Fibre to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Jahkiya2015
Newbie
Posts: 6
Registered: ‎18-07-2020

Reward card

Still no reward card email. I was told I would have it by the 29th and today is the 29th and still nothing.
Jahkiya2015
Newbie
Posts: 6
Registered: ‎18-07-2020

Re: Reward card

Still nothing?
dvorak
Moderator
Moderator
Posts: 25,063
Thanks: 4,576
Fixes: 1,166
Registered: ‎11-01-2008

Re: Reward card


Moderators Note


Several topics merged - please don't create separate topics for the same issue.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Jahkiya2015
Newbie
Posts: 6
Registered: ‎18-07-2020

Re: Reward card

It would be great if someone would actually reply to me then. I have emailed and written on here and on twitter and no reply for days. You shouldn’t advertise something you are not for filling. I was originally told 7 days from activation then 10 days and the 29th and still nothing at all.
Overscore
Rising Star
Posts: 97
Thanks: 24
Registered: ‎07-08-2020

Re: Reward card

Hello, did you get your card eventually?