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Reward card not received

sg12004
Newbie
Posts: 2
Registered: 2 weeks ago

Reward card not received

i have not received my reward card

2 REPLIES 2
kylebown
Newbie
Posts: 1
Registered: 2 weeks ago

Re: Reward card not received

Same for me as well,

Contacted Plus net via X / Twitter messages still waiting to hear back over a month now!-

Marsh
Plusnet Help Team
Plusnet Help Team
Posts: 226
Thanks: 263
Fixes: 20
Registered: ‎18-11-2024

Re: Reward card not received

Hey @kylebown 👋

I am sorry that you have not received the reward card yet. I have checked our systems, and it appears it has not been sent out. I have raised this issue with our billing Operations team to take a look into this again for you. Once we have received an update, we will be in touch. Typically, we should receive an update within 2-4 working days.

If this post resolved your issue please click the 'This fixed my problem' button
Josh
Plusnet Help Team