Reward card not received - details not passed on

[#1]

I haven't yet received my reward card, we signed up on 11/03. Emailed PureCard and they have replied with:

I have looked into this for you and unfortunately it would appear that we have not received your order information from Plusnet. As this is the case this would need to be discussed directly with Plusnet.

Who can I speak to? Thank you

[#2]

Hey @Gizzo205 Thank you for taking the time to contact us on our Community Forum, I hope you are well.

I'm sorry to hear that you have not received your reward card yet, I have raised this with our Rewards Escalation team to check what has gone wrong with this case, we did have an incident last month where reward cards were not sent out and there are some accounts that may have slipped through the net.

As soon as I have a response from the escalation team I will contact you to let you know what's happening this can take up to 5 working days, in the meantime to put your mind at ease, I can confirm that the offer is applied to the account. 

Please let me know if there's anything else I may look into for you