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Reward card never received in post

bcyt00
Newbie
Posts: 1
Registered: ‎13-12-2019

Reward card never received in post

I claimed my reward card on 18th November 2017, emailed Plusnet on 28th March 2019 and they confirmed a card was never ordered and ask me to contact Plusnet direct. I was told it’s over 6 months since the claim and they can’t reorder the card anymore. I am completely dissatisfied with how they handle the situation and believe this is purely Plusnet’s admin error but not being addressed. I felt completely lied by them.
1 REPLY 1
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Reward card never received in post

Hi @bcyt00, thanks for your post.

 

We're really sorry but as it's so long ago now we wouldn't be able to issue any sort of cashback or reward.