Reward card email

[#1]

After signing up for Plusnet broadband on the 22nd August I never received any email to claim my reward card. Can someone help me with this? Thank you!

[#2]

Hi there, our records show that the email has been sent to you on 10/9/19 but we can deal with this another way for you. Can you drop us a reply back to the ticket I've opened on your account? https://www.plus.net/wizard/?p=view_question&id=195359864 Let me know here when you have and we can then claim it on your behalf. 

[#3]

Thanks, I had been checking my spam folder during this time so I don't know what happened to the email.

I have replied to the ticket now.

[#4]

Hi @harrietor89 I've had the reward offer redeemed on your behalf. This should be with you in the next 30 days.