Reward card email not received

[#1]

Hi

My fibre broadband was activated on 4th December 2025. I haven’t received a claim email for a Plusnet Reward Card (£85 Mastercard) yet.

I understand I should have received this within 10 working days of my service being activated.

Please can you advise.

Thanks PRJ

[#2 · Accepted solution]

Hello @PRJ. 

Thanks for coming here. 

If you have not received your Reward Card please call 0344 879 1069 OR email plusnet@purecard.com so this can be looked into. 

Katie