Just had this reply in email:
I have reviewed the account in full and I can confirm that you have signed up through a third party cashback site, as per our Terms and Conditions, when signing up on those you can only claim one of the rewards, our agreement with the third party is that the site pays you the cashback, further information can also be found by following this link:
https://www.plus.net/broadband/cashback-and-vouchers-faqs/
I appreciate that this is not the answer you hoped for and sympathise, I can assure you that your feedback has been recorded for future.
I signed up via the plusnet website, i have used cashback in the past, the last time i had a payout on that was when i signed up with Now Broadband and had a cashback payout from that as well as the Now broadband sign up reward , since then i have had a lot of issues with chasback sites not tracking/taking the money etc.
So this time i signed up directly with plusnet, via the plusnet website at www.plus.net and not via a third party site The plusnet sign up page clearly stated includes a reward card
unfortunatly I didnt take a screenshot of the sign up page, but it looked like the one posted here:
https://community.plus.net/t5/My-Account-Billing/50-reward-card/td-p/1957287?lightbox-message-images...
I do have a few browser add ons for things like easy fundrasing where online purchses result in local groups/charitys getting a small donation for online purchases /sign ups and these run silently in the backgound on my browser.
However my sign up to plusnet was directly on the plusnet website, and there was no mention of having to disable any such add ons, just with a £50 reward card plain and simple, as stated on the plusnet website through whichj i used to sign up.
The terms and conditions linked to are here https://www.plus.net/broadband/cashback-and-vouchers-faqs/
i signed up via the plusnet website
there was, and is no mention of having to disable any browser add ons / extensions
the plusnet site said with a reward card, no attention was drawn to any requirement to do anything esle and that was taken in good faith that a reward card would be posted/sent out as ststed on the sign up when wigning up via the plusnet website
the terms under who is eligable are below, and i can not see anything in there that would rule me out, the "channel" used to sign up with plusnet was with www.plus.net
You can only claim a reward if you've completed an order (taking a Plusnet Reward or Cashback deal). Changing to a different product or deal during sign up may mean you're no longer eligible for the reward, or you're eligible for a different reward. There may be different eligibility criteria, e.g. a requirement to sign up online, but we'll tell you about these when we offer each Plusnet Reward.
Sometimes, different Plusnet Rewards are available through different channels (e.g. whether you sign up directly via our website, or via one of our partner's sites).
If you try to sign up for multiple Plusnet Rewards you'll only be entitled to one (normally the last one you've chosen). We reserve the right to refuse to provide any Plusnet Rewards if we think you're deliberately trying to claim for multiple rewards.
