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Reward Email

FIXED
codemedic
Newbie
Posts: 3
Registered: ‎02-10-2019

Re: Reward Email

Hi Adam

 

I double checked, including Spam folder etc. I can't find the email.

Is it possible to resend that?

 

Thanks

 

Plusnet Help Team
Plusnet Help Team
Posts: 684
Thanks: 89
Fixes: 51
Registered: ‎02-05-2017

Re: Reward Email

Thanks for getting back to us @codemedic

 

I am sorry to see it looks like the email has not reached you as it should. We would be happy to redeem this on your behalf if you would like. Once redeemed this would the be sent to the postal address we have on record for you within 30 days.

 

Let us know how you wish to proceed

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
JessEleri
Newbie
Posts: 1
Registered: ‎03-10-2019

Re: Reward Email

Hi - I have the same issue. I haven't received the e-mail, and it isn't in my spam/junk. I called over the weekend but have heard nothing since, and the question is marked as resolved. Please can this be redeemed on my behalf? Thanks!

Plusnet Help Team
Plusnet Help Team
Posts: 684
Thanks: 89
Fixes: 51
Registered: ‎02-05-2017

Re: Reward Email

Thanks for getting in touch @JessEleri

 

I've now redeemed this on your behalf as per your request. Please allow up to 30 days for you to receive the reward through the post.

 

If we can help with anything else, just let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
colm
Newbie
Posts: 1
Registered: ‎03-10-2019

Re: Reward Email

Hi Alice 

 

I have a similar issues and haven't received the cash back email for claiming cash back for PlusNet broadband

craigbrown2019
Newbie
Posts: 2
Registered: ‎04-10-2019

Re: Reward Email

HI

We signed up on September the 18th no glitches with the transfer from the previous service provider, but to date we have not received the email to claim our rewards card. I have tried telephoning yesterday for 30 minutes and was cut off, so I am hoping that someone can help me? It would be a shame for a good experience to turn bad

Benr
Newbie
Posts: 2
Registered: ‎04-10-2019

Re: Reward Email

Hi,

I recently setup with Plusnet in August and still havent received my reward code email?

codemedic
Newbie
Posts: 3
Registered: ‎02-10-2019

Re: Reward Email

Hi

If that is the best way forward, please do redeem it on my behalf and get it sent to my address on account.

Many thanks
Dino
Plusnet Alumni (retired) OskarPapa
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Reward Email

Hi @codemedic, @colm, @craigbrown2019 & @Benr.

 

I'm sorry to hear that you've not received your redemption emails.

 

I'll be able to get them sent via the account - Can you please all PM me your account usernames?

 

Once I've got them I'll get a ticket out to each of you within the next 24 hours containing your individual redemption links.

craigbrown2019
Newbie
Posts: 2
Registered: ‎04-10-2019

Re: Reward Email

[Removed]

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).
Plusnet Alumni (retired) OskarPapa
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Reward Email

Thanks @craigbrown2019 and @codemedic.

 

We've now redeemed those offers on your behalfs and you will now receive them within the next 30 days. You'll receive ticket confirmation of this shortly,

 

Please let us know if you need any further assistance.

nicoladeer
Newbie
Posts: 1
Registered: ‎15-10-2019

Re: Reward Email

Hi

I am having the same issue - I had an email to say I should have received a separate email to redeem the reward but I haven't received anything. Please advise?

Thanks

Nicola

Plusnet Help Team
Plusnet Help Team
Posts: 16,301
Thanks: 5,008
Fixes: 847
Registered: ‎21-04-2017

Re: Reward Email

Hi @nicoladeer thanks for getting in touch.

I'm sorry to see you've not received an email to redeem your cashback. Our system is showing this email to be sent however to make things easier I've added the link/form to a support ticket Here that the email contains for you to claim your cashback cheque. Once you've filled the form out you'll receive this within 30 days.

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ChrisDodd
Newbie
Posts: 1
Registered: ‎27-10-2019

Re: Reward Email

Hello - I haven’t received the rewards card email either if this could be processed for me also please many thanks.

Chris.
Plusnet Help Team
Plusnet Help Team
Posts: 1,465
Thanks: 140
Fixes: 63
Registered: ‎06-08-2018

Re: Reward Email

Hey @ChrisDodd,

Thanks for reaching out to us here.

I've checked over the account and provided a further response over a support ticket for you here.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team