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Reward Email

FIXED
elstegar
Newbie
Posts: 1
Registered: ‎21-06-2020

Re: Reward Email

Hi,

I too have yet to receive my reward email after signing up to plusnet in April.

Please could someone at plusnet contact me to resolve this. This seems a wide spread issue which does not give off a good impression of the company and is making me consider going elsewhere when my contract expires even though my broadband has been excellent.

Thanks,
Elaine
ZT85
Newbie
Posts: 3
Registered: ‎06-05-2020

Re: Reward Email

I’ve now been chasing mine since April as well and have been told that the offer was apparently for free activation which is normally priced at £70. I have pushed back this as it is completely in correct and also on all advertising the activation is free as well as the reward card. Plus the activation is always £10. I have asked numerous time’s for the details of Plusnets complaints department which have been ignored. It is now nearly 3 months and I have only just received an email telling me it has now been referred to the complaints department and a team leader will contact me to discuss further. By the amount of people on here chasing the same issue from the same time looks very suspicious.
LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Reward Email

Thanks for getting in touch.

 

I'm sorry you haven't received any information about the cashback process as yet.

 

I've looked into this and have sent you a query response here.

 

Thanks - LF

wokka
Newbie
Posts: 2
Registered: ‎22-06-2020

Re: Reward Email

@LordFoul 

I haven't received the reward email - line was activated on 9th June.

Could you look into this for me please?

Thanks in advance

LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Reward Email

Thanks for getting in touch, @wokka.


I appreciate your query about the cashback email. I've looked into this and have responded here.

 

I trust this helps, let us know if you need any further assistance.

 

Thanks - LF

wokka
Newbie
Posts: 2
Registered: ‎22-06-2020

Re: Reward Email

Thanks! @LordFoul 

Much appreciated.

R_H
Newbie
Posts: 2
Thanks: 1
Registered: ‎25-06-2020

Re: Reward Email

@LordFoul
My line was activated on 18 May 2020 and I have not yet received any communication re the £75 reward.
Could you please look into this for me?
Many thanks, in anticipation.
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Reward Email

Hi @R_H and welcome to the Community Forums.
I've looked into your cash back query and although can't confirm my findings via this support channel I've raised a ticket on your account which requires your attention and can be seen here.
I hope this helps.

R_H
Newbie
Posts: 2
Thanks: 1
Registered: ‎25-06-2020

Re: Reward Email

Hi @BD,
Many thanks for your help, it is much appreciated. 👍
isb60
Newbie
Posts: 2
Registered: ‎15-03-2018

Re: Reward Email

Hi Help Team
My line was activated on 10 August 2020 and I have not yet received any communication re the £75 reward.
Could you please look into this for me?
Many thanks, in anticipation.

isb60
Newbie
Posts: 2
Registered: ‎15-03-2018

Re: Reward Email

Just a quick update to say I've received my reward email today so all is good.

Thanks