Reward Email

[#1]

Hi Adam

I double checked, including Spam folder etc. I can't find the email.

Is it possible to resend that?

Thanks

[#2]

Thanks for getting back to us @codemedic

I am sorry to see it looks like the email has not reached you as it should. We would be happy to redeem this on your behalf if you would like. Once redeemed this would the be sent to the postal address we have on record for you within 30 days.

Let us know how you wish to proceed

[#3]

Hi - I have the same issue. I haven't received the e-mail, and it isn't in my spam/junk. I called over the weekend but have heard nothing since, and the question is marked as resolved. Please can this be redeemed on my behalf? Thanks!

[#4]

Thanks for getting in touch @JessEleri

I've now redeemed this on your behalf as per your request. Please allow up to 30 days for you to receive the reward through the post.

If we can help with anything else, just let us know.

[#5]

Hi Alice 

I have a similar issues and haven't received the cash back email for claiming cash back for PlusNet broadband

[#6]

HI

We signed up on September the 18th no glitches with the transfer from the previous service provider, but to date we have not received the email to claim our rewards card. I have tried telephoning yesterday for 30 minutes and was cut off, so I am hoping that someone can help me? It would be a shame for a good experience to turn bad

[#7]

Hi,

I recently setup with Plusnet in August and still havent received my reward code email?

[#8]

Hi

If that is the best way forward, please do redeem it on my behalf and get it sent to my address on account.

Many thanks
Dino

[#9]

Hi @codemedic, @colm, @craigbrown2019 & @Benr.

I'm sorry to hear that you've not received your redemption emails.

I'll be able to get them sent via the account - Can you please all PM me your account usernames?

Once I've got them I'll get a ticket out to each of you within the next 24 hours containing your individual redemption links.

[#10]

[Removed]

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

[#11]

Thanks @craigbrown2019 and @codemedic.

We've now redeemed those offers on your behalfs and you will now receive them within the next 30 days. You'll receive ticket confirmation of this shortly,

Please let us know if you need any further assistance.

[#12]

Hi

I am having the same issue - I had an email to say I should have received a separate email to redeem the reward but I haven't received anything. Please advise?

Thanks

Nicola

[#13]

Hi @nicoladeer thanks for getting in touch.

I'm sorry to see you've not received an email to redeem your cashback. Our system is showing this email to be sent however to make things easier I've added the link/form to a support ticket Here that the email contains for you to claim your cashback cheque. Once you've filled the form out you'll receive this within 30 days.

I hope this helps.

[#14]

Hello - I haven’t received the rewards card email either if this could be processed for me also please many thanks.

Chris.

[#15]

Hey @ChrisDodd,

Thanks for reaching out to us here.

I've checked over the account and provided a further response over a support ticket for you here.

Thanks.