Reward Email
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- Re: Reward Email
24-09-2019 5:14 PM
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Hi
I am yet another customer who has not received an email to allow me to claim the £70 reward included in my deal.
I signed up on 19th August, was connected 4th September and have received both account information emails and information on my speed but no reward even in my spam folder.
Given the process to move to Plusnet went so well and the connection is fast and reliable this is the only disappointment so hopefully someone can help?
Fixed! Go to the fix.
Re: Reward Email
24-09-2019 5:34 PM
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Hi @andycwood
I'm sorry to hear you didn't receive an email.
Please PM me your account username and I will track this for you.
Kind Regards
Re: Reward Email
24-09-2019 6:32 PM
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Thank you for getting back to me.
I can see the email has been sent out by ourselves. If you would like me to manually claim this for you, please let me know and I will action this today.
It will then arrive with you in the next 30 days.
Kind Regards
Re: Reward Email
24-09-2019 6:37 PM
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If you can claim this manually that would be great
Thank you for your help
Re: Reward Email
24-09-2019 6:41 PM
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Hi @andycwood
All sorted for you!
You should receive an Email and SMS in the next 5-10 minutes.
If you need us for anything else, please feel free to get back in touch as we are more than happy to help.
Kind regards
24-09-2019 7:12 PM
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SMS & Email received thank you
Re: Reward Email
29-09-2019 12:52 PM
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Hello,
I am having similar issues. I received an email that rewards email has been sent to me. I never received it. What should i do about it ? Can you help ?
Regards,
ryem1340
Re: Reward Email
30-09-2019 9:39 AM
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I've claimed that for you using the information on your account. It might take 30 days for it to be received in the post.
Re: Reward Email
on 30-09-2019 12:17 PM - last edited on 30-09-2019 12:42 PM by dvorak
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Hello, would you be able to look at mine please to save me ringing up?
Username is [Removed]
Regards
Moderators Note: Personal information removed
Re: Reward Email
30-09-2019 12:22 PM
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It looks like you've called up a few days ago here where something was actioned on your account. Just to clarify I'm going to update the ticket to confirm why you haven't received your cashback.
Re: Reward Email
30-09-2019 12:31 PM
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Hi Joe
Think there's mix-up somewhere, I joined originally under the account oldsystem, but the next day it was cancelled (because the day after I joined, a better offer replaced it and couldn't just be moved across), and my current account was setup under oldsystem1.
The ticket I just got was under the old oldsystem account.
Regards
Mark
Re: Reward Email
30-09-2019 12:39 PM
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Re: Reward Email
30-09-2019 12:41 PM
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Re: Reward Email
02-10-2019 12:14 AM
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Re: Reward Email
02-10-2019 1:08 PM
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Hi there,
I've just had a look into it and our records show we sent an email to you at 00:09 on 10/9/19 with a link to claim the reward. I'd try searching your email for messages from "no-reply@plusnetrewards.com" as that should find it for you.
Adam
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