Reward Card
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Reward Card
Reward Card
18-01-2019 9:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have had an email to confirm that i have claimed my reward card, however i still have not received it.
Could not use the web chat as that seems to be not working, the email that you are meant to use to enquiry about reward cards, keeps bouncing back stating its not in use.
How do i find out that my reward card has actually been sent ?
Re: Reward Card
18-01-2019 9:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator's Note(s)
Thread moved from Everything Else to My Account/Billing for better visibility.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Reward Card
18-01-2019 9:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Adblockers are known to prevent Chat from working. Have you tried with it turned off?
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Reward Card
18-01-2019 9:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi yes, unfortunately the web chat is unavailable and when i do start one it doesnt work ?
Re: Reward Card
18-01-2019 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting in touch.
I'm sorry to hear that you haven't received your reward card yet.
It can take up to 30 working days for you to receive this from when you claimed it.
If you haven't received it by the end of the month let us know and we'll get this chased up for you
Re: Reward Card
29-01-2019 11:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I claimed my reward card on the 19th December 2018. Unfortunately i have still not received the reward card.
Re: Reward Card
29-01-2019 2:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there @Aggieviv, I'm really sorry that this hasn't been received as of yet.
I have sent off an email to chase this up and will update you once I get a response back, Im really sorry for any inconvenience caused.
Re: Reward Card
19-02-2019 10:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi I also am waiting for a reward card . I have completed the email verification on 3/2/19 and it states card will be delivered within 7/10 working days . Can you advise please . Also I see your saying 30 days on some reply’s which isn’t what the emails say so please can you clarify . Thanks
Re: Reward Card
20-02-2019 9:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Mandie,
I'm sorry to hear that you have not received your rewards card. It can take up to 30 days for you to receive this so please allow some more time to pass, if you have not received this by the 5th March then please get back in touch and we will chase this up.
My apologies for the misinformation provided on the email I've raised feedback to get this changed.
Thanks,
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page