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Reward Card or Lack of ...

Stu2
Hooked
Posts: 6
Registered: ‎09-04-2019

Reward Card or Lack of ...

Anyone had any issues receiving their reward card, I seem to fobbed off ever time I query not receiving sign up emails etc ?
3 REPLIES 3
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Reward Card or Lack of ...


Moderators Note


This topic has been moved from Chat to My Account / Billing

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Stu2
Hooked
Posts: 6
Registered: ‎09-04-2019

Re: Reward Card or Lack of ...

Hi dvorak.

Can you look into why I have not received my rewards card, I signing up to your broadband offer some two months ago ?

Other customers who signed up around the same time seem to have now received theirs ? 

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,564
Thanks: 507
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Registered: ‎07-12-2017

Re: Reward Card or Lack of ...

Hi @Stu2 I'm really sorry that you haven't received this and the issues faced chasing this up.

 

I've escalated this to the relevant team for you (and provided further information on this on the account here, due to some info being account specific). Once I get a response (usually within 3-5 days) I'll be sure to update you via the ticket.

 

Please get back to me if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team