On 14 December 2020 I called to renew my Plusnet Broadband and I agreed to a 24 month renewal deal with a £75 reward card that was promised by the sales advisor.
According to this page I should have received an email within 28 days to register for the Reward Card but the email never arrived and I have checked my junk email folder as suggested. As I have now been waiting for 67 days, I assume there is a problem and the email won't be forthcoming.
I was specifically told that the reward card would not show on the contract form and that I would receive an email about it. As the call was recorded, please feel free to listen to the recording to confirm this if required.
Thanks in advance.