On 14 December 2020 I called to renew my Plusnet Broadband and I agreed to a 24 month renewal deal with a £75 reward card that was promised by the sales advisor.
According to this page I should have received an email within 28 days to register for the Reward Card but the email never arrived and I have checked my junk email folder as suggested. As I have now been waiting for 67 days, I assume there is a problem and the email won't be forthcoming.
I was specifically told that the reward card would not show on the contract form and that I would receive an email about it. As the call was recorded, please feel free to listen to the recording to confirm this if required.
It’s probably worth calling 0800 432 0200 urgently because the cashback help guide says you got to claim within 2 months of the email being sent within 28 days.
Assuming the email was sent and just not received, I believe there’d be a time limit of 2 months before it expires. If you call to chase it up within that timeframe, they’ll likely be able to claim the cashback from their side.