Reward Card - no redemption email?

[#1]

Signed up for Plusnet on 23rd March - service has now been live for a month and received second bill. Haven't had any emails through from Plusnet or Purecard etc. (both in my inbox and in spam) - please could someone confirm when I should expect to receive this?

Thanks 😄

[#2]

Hey @ChrisC78 thank you for taking the time to contact us on our Community Forum, I hope you are well.

I'm sorry to hear you have not received the claiming email yet, having reviewed the account I can confirm that the offer is applied. With this in mind I have raised this case with our Rewards escalations team, and as soon as I have a response I will contact you back. 

[#3]

Hi,

Thanks for your reply. I've given it two weeks and still had nothing through - could this be chased up again please?

Thanks,

Chris

[#4]

Hi @ChrisC78 

Please accept my most sincere apologies for the fact you have yet to receive your reward. I have submitted another query to the relevant team and we will be in contact in due course once we receive an update.

Thanks

Lee