Returning customer - not too impressed so far .....
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Returning customer - not too impressed so far ...
Returning customer - not too impressed so far .....
28-09-2018 3:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So I decided to come back.
Broadband / phone went live yesterday - after a bit of a struggle putting in the wrong password numerous times on my router (my fault entirely !) I got connected.
My Static IP that was ordered a week or so ago however has not materialised. I raised a ticket yesterday. This hasn't been answered yet.
I've also received an email saying that my £202.88 for Line Rental etc will be taken out on the 6th October - this was paid on the 26th August so I can only assume that the billing issues are still ongoing with Plusnet. If it comes out again I won't be amused .......
Oh and my caller ID isn't working either.
Outstanding ticket 183034074 if anyone wants to give it a nudge for the static IP .....
Re: Returning customer - not too impressed so far .....
29-09-2018 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Returning customer - not too impressed so far .....
29-09-2018 1:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cheers Adam - any news on the billing issue ?
Static IP now set up and working.
Caller ID is not turned on - 1471 shows my mobile number calling but it comes up on our relatively new BT call screening phones as "no number". We had this problem last time and you had to deactivate and reactivate it.
Re: Returning customer - not too impressed so far .....
01-10-2018 12:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for getting back in contact with us, sorry to hear that the issues have not all be resolved. I have updated the ticket on your account which can be found here.
Re: Returning customer - not too impressed so far .....
04-10-2018 6:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Despite flagging up that I was going to be double billed for my line rental last week and raising it in a ticket, I've just had an additional and unauthorised £202.88 removed from my bank account.
Let's hope this isn't a recurring monthly issue .......
Re: Returning customer - not too impressed so far .....
04-10-2018 1:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Returning customer - not too impressed so far ...