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Return of £49.99 installation fee, please respond

Posts: 213
Registered: ‎19-03-2010

Return of £49.99 installation fee, please respond

I spoke to someone the other day to cancel the appointment I had booked for the 1st of March and because where i've moved to has fibre optic broadband I went with one of those providers. So I paid the money I had to pay for early termination of my contract (which didn't have long left anyway) and was told I would have the money for that taken from my bank account and that the £49.99 installation fee I'd already been charged would be refunded separately to my bank account.
Can someone please confirm the £49.99 has been refunded as I can't login to my old account on here to check presumably due to it being deleted once I ceased to be a Plusnet customer.
Thank you.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Return of £49.99 installation fee, please respond

Hi moominfish,
That's now been refunded for you, hope the connection goes well with your new provider Smiley