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Return Router Address

FIXED
paddyjpg1
Newbie
Posts: 2
Thanks: 2
Registered: 17-07-2017

Return Router Address

Plusnet have sent me two routers! How do I send back the one I don't need?
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,829
Thanks: 1,060
Fixes: 235
Registered: 21-04-2017

Re: Return Router Address

Fix

I'm not entirely sure why two routers were dispatched. We've only ordered one. No worries though, I've sent you a returns bag which you should receive within a few days - that way you can return it without incurring any postage fees.

 

Cheers

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Superuser
Superuser
Posts: 10,154
Thanks: 1,683
Fixes: 19
Registered: 22-08-2007

Re: Return Router Address

@Gandalf,

Given the choice of two routers to return, can you guide the OP to the one which is not registered to their account ... and identify the account to which it is registered and resolve there too.

One would not want auto configuration applying the wrong account details leading to usage being ascribed to the wrong user ... or worse still causing connection conflicts if said account had a fixed IP address.
paddyjpg1
Newbie
Posts: 2
Thanks: 2
Registered: 17-07-2017

Re: Return Router Address

I was sent the first router due to an error with Plusnet. It's a larger router and the account has been cancelled. That's the one I will be returning.
Plusnet Help Team
Plusnet Help Team
Posts: 4,829
Thanks: 1,060
Fixes: 235
Registered: 21-04-2017

Re: Return Router Address

Thanks for the clarification, I'm seeing that now. I originally assumed that our warehouse had dispatched two routers from one order - that's been known to happen occasionally.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team