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Retrning a router

goldeneaglessea
Newbie
Posts: 2
Registered: ‎26-07-2019

Retrning a router

Having come back off holiday I have received a router in spite of cancelling the order. Where do I send the router back to?

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 1,206
Thanks: 119
Fixes: 54
Registered: ‎06-08-2018

Re: Retrning a router

Hi there @goldeneaglessea,

Thanks for getting in touch with us.

I'm sorry to hear you have received your router despite cancelling your account, I'd like to point your attention to this ticket thread here.

 

I hope this provides a further explanation on why you have that router and the next steps.

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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goldeneaglessea
Newbie
Posts: 2
Registered: ‎26-07-2019

Re: Retrning a router

If I could ever get thoughon your phone line Mads I woudl have no reason to come here. If I cannot get an address here I will just send it to whatever address I find for plus net. 

Plusnet Help Team
Plusnet Help Team
Posts: 1,206
Thanks: 119
Fixes: 54
Registered: ‎06-08-2018

Re: Retrning a router

Hey @goldeneaglessea,

 

There is currently a 3 minute queue for the Customer Options team which you can reach on 0800 013 2632. I have provided a further support ticket on the status of your account here, a copy of it has also been sent to the email address associated with your account. 

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team