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Restrictions on broadband within 14 day period

Kim481
Hooked
Posts: 9
Thanks: 9
Registered: ‎03-01-2019

Restrictions on broadband within 14 day period

Hi

Why are there restrictions on my broadband when I only just received an email this morning saying I had 14 days to pay the bill before restrictions are put on?
This is day one!!!

Please remove these ASAP!


2 REPLIES 2
Browni
Aspiring Hero
Posts: 2,566
Thanks: 972
Fixes: 52
Registered: ‎02-03-2016

Re: Restrictions on broadband within 14 day period

It's a known bug and they are working on it.
Once a staff member comes across your post they will remove the restriction so hang on!
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,174
Thanks: 1,047
Fixes: 405
Registered: ‎01-01-2012

Re: Restrictions on broadband within 14 day period

@Kim481 Sorry to hear this.

I can see you've posted in another thread and my colleagues have removed the restrictions for you.

Are you still having issues?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team