Restrictions Again.

[#1]

Hello,

Could you please once again remove the restrictions placed on my account the second my payment failed. This has been an ongoing issue for a long time and seems to be getting worse. I can't get onto the plusnet site, every other internet site comes with a warning that revocation information is missing, if I can get onto it at all, and my wifi has been removed. 

Most of my clients are self-isolating due to this virus so I now have to deal with a severely limited income and I really don't need this too.

Regards,

Becky.

[#2]

Hi @Bexjoy,

I'm very sorry that this has happened and for the delay in picking up your post on here. I've had a look into this now and my response contains some account specific information. As this is the case, I've added this as a ticket on the account and you can view this here.