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Restriction time (again)

FIXED
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Aspiring Pro
Posts: 172
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Restriction time (again)

Can a member of staff lift the restriction please

 

I tried to set the bill date, so the DD comes out on the 21st of each month, but to no avail, can a member of staff do that?

 

All the best

 

 

 

9 REPLIES 9
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Restriction time (again)

Hi @Menace65 sorry for the restrictions, I have now removed these from your account.

 

In relation to changing your billing date this is something that we can request for you, are you able to respond directly to the ticket here with your confirmation for us to do this.

 

Please let us know once you have responded to the ticket

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Aspiring Pro
Posts: 172
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Restriction time (again)

@Satss 

 

I'm still restricted, I turn my Hub off when I go to bed, can you remove them again please.

 

I can't login to my account to read the ticket or pay my bill tomorrow otherwise.

 

All the best

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Restriction time (again)

Hello @Menace65

 

Thank you for answering my call today.

 

As discussed, I have updated your account, you should be able to use your broadband service now.

 

Should you require any further assistance, please feel free to get back in touch with us.
 

Many thanks.

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Aspiring Pro
Posts: 172
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Restriction time (again)

@Dumbledore 

 

I'm still restricted, even after resetting the hub as you suggested.

 

/Yawn

 

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Restriction time (again)

Fix

Hello @Menace65

 

I am deeply sorry to hear that your services are still restricted. I have tried an alternative approach and manually made some adjustments.

 

Can you please check now and see if you are able to use your service.

 

Best wishes.

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Aspiring Pro
Posts: 172
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Restriction time (again)

It's working fine now.

 

Thank you

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Restriction time (again)

Hello @Menace65 I am pleased to hear everything has is now working as normal.

 

Also just to note, due to this approach I have taken you should be able to make a payment via your online member portal too.

 

I will still call you back tomorrow as discussed earlier, however if you want too, I can also help you with the query through this support channel.

 

Kind regards.

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Aspiring Pro
Posts: 172
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Restriction time (again)

@Dumbledore 

 

I will be out this afternoon, if you could set my billing date to the 17th of each month, that will be fine. you have my permission.

 

Thanks for your help

 

 

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Plusnet Help Team
Plusnet Help Team
Posts: 1,341
Thanks: 236
Fixes: 55
Registered: ‎07-12-2017

Re: Restriction time (again)

Hi @Menace65, could you please add a comment on the ticket here advising of this and if you let us know once done, we'll pick this up and get it changed for you.

 

Just to note, if we change the billing date your next bill will include pro-rata charges.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team