Restriction time (again)
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Restriction time (again)
17-04-2019 12:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can a member of staff lift the restriction please
I tried to set the bill date, so the DD comes out on the 21st of each month, but to no avail, can a member of staff do that?
All the best
Fixed! Go to the fix.
Re: Restriction time (again)
17-04-2019 10:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Menace65 sorry for the restrictions, I have now removed these from your account.
In relation to changing your billing date this is something that we can request for you, are you able to respond directly to the ticket here with your confirmation for us to do this.
Please let us know once you have responded to the ticket
Re: Restriction time (again)
17-04-2019 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm still restricted, I turn my Hub off when I go to bed, can you remove them again please.
I can't login to my account to read the ticket or pay my bill tomorrow otherwise.
All the best
Re: Restriction time (again)
17-04-2019 1:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @Menace65
Thank you for answering my call today.
As discussed, I have updated your account, you should be able to use your broadband service now.
Should you require any further assistance, please feel free to get back in touch with us.
Many thanks.
Re: Restriction time (again)
17-04-2019 6:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
17-04-2019 7:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @Menace65
I am deeply sorry to hear that your services are still restricted. I have tried an alternative approach and manually made some adjustments.
Can you please check now and see if you are able to use your service.
Best wishes.
Re: Restriction time (again)
17-04-2019 7:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's working fine now.
Thank you
Re: Restriction time (again)
17-04-2019 7:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @Menace65 I am pleased to hear everything has is now working as normal.
Also just to note, due to this approach I have taken you should be able to make a payment via your online member portal too.
I will still call you back tomorrow as discussed earlier, however if you want too, I can also help you with the query through this support channel.
Kind regards.
Re: Restriction time (again)
18-04-2019 8:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I will be out this afternoon, if you could set my billing date to the 17th of each month, that will be fine. you have my permission.
Thanks for your help
Re: Restriction time (again)
18-04-2019 10:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Restriction time (again)