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Restriction on account even after payment

tteeydoc
Newbie
Posts: 1
Registered: 05-02-2012

Restriction on account even after payment

I paid the outstanding bill on my account upper week and the payment has been deducted from my account on 3/2/12. In spite of this I'm still getting texts that I've not paid and limitation on my account. After getting the latest text this morning I logged into my account only to be met with a message that my account has been deactivated because of unpaid bill. This is annoying and frustrating. I've paid, u guys have taken the payment so whatis the problem. More annoying is the fact that I spent virtually all my call credit waiting to speak to someone on the customer care service. I am hugely disappointed. 
3 REPLIES
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: Restriction on account even after payment

I have sent a PM to Matt to have a look.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Restriction on account even after payment

Hi tteeydoc,
We did have an issue with this here, but that's since been resolved. Are you still seeing this?
Jojo Smiley
Edit: Changed broken link. Thanks Peter.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Restriction on account even after payment

Jo your URL has got a bad - sign in it