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Restricted speed by HOW MUCH !!!

mathewlisett
Grafter
Posts: 121
Registered: 01-06-2011

Restricted speed by HOW MUCH !!!

ok, im experirenced in this area enough to know download speeds when capped go from say 7/mb to say 2/mb
so i knew it was going to happen today as were at 10.4gb.
but WOW its gone from 7.6mb to 0.26kb/s 
thats less than the up speed.
is this normal, or is this just part of the setting in stage of the new line?
as i feel this is simply drastic
10 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Restricted speed by HOW MUCH !!!

If you've reached the usage allowance set on your account, without any additional usage being paid for, then your line is restricted down to 256kb/s. Take a look at this page for the information on this and the options you have: http://www.plus.net/support/broadband/products/res_broadband_faq.shtml#overAllowance
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 38,315
Thanks: 973
Fixes: 57
Registered: 15-06-2007

Re: Restricted speed by HOW MUCH !!!

That is absolutely normal.
if you want to get more speed you will need to add extra usage.
This is on the assumption that you are on Value and have set a price cap so that you don't pay extra. If you haven't just ignore me  Lips are sealed
Community Veteran
Posts: 26,452
Thanks: 697
Fixes: 8
Registered: 10-04-2007

Re: Restricted speed by HOW MUCH !!!

On some other suppliers you wouldn't be able to use your connection at all when you reached your usage limit. Just be thankful that you can still do the essential tasks such as emails or on-line banking (albeit very slowly).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
mathewlisett
Grafter
Posts: 121
Registered: 01-06-2011

Re: Restricted speed by HOW MUCH !!!

ok, didnt know that.
ok next question, the free usuage time period. does the speed stay the same or go back to the higher speeds?
Community Veteran
Posts: 38,315
Thanks: 973
Fixes: 57
Registered: 15-06-2007

Re: Restricted speed by HOW MUCH !!!

Stay the same
Just to add - the upstream is heavily throttled as well
mathewlisett
Grafter
Posts: 121
Registered: 01-06-2011

Re: Restricted speed by HOW MUCH !!!

so to clarify, the free usuage will stay at the restricted speed , just any usuage is free.
really wishing i hadnt downloaded the episodes during the evening on the first daay and just waited for midnight .
Community Veteran
Posts: 38,315
Thanks: 973
Fixes: 57
Registered: 15-06-2007

Re: Restricted speed by HOW MUCH !!!

correct
If you have a long time to go until your usage gets rest it may be worth biting the bullet and adding £5 to your limit for this month only
mathewlisett
Grafter
Posts: 121
Registered: 01-06-2011

Re: Restricted speed by HOW MUCH !!!

thats what i was thinking
mathewlisett
Grafter
Posts: 121
Registered: 01-06-2011

Re: Restricted speed by HOW MUCH !!!

right ok just bit the bullet so to speak, and did an extra £5 for this month.  so my querie is when does is take effect?
edit:
seems it takes less than the time it took for the page to load here and type my question lol.
i did a speed check with speedtest and my question was answered Smiley all good
Community Veteran
Posts: 38,315
Thanks: 973
Fixes: 57
Registered: 15-06-2007

Re: Restricted speed by HOW MUCH !!!

I have no idea but would be worth a phone call if it doesn't happen almost  immediately (under 30 minutes)