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Restricted services

FIXED
Alan1612
Hooked
Posts: 6
Thanks: 1
Registered: ‎14-12-2021

Restricted services

Paid my bill this morning (it was late) and the restrictions still haven't been removed. Still coming up failed billing. I was still within the 14 day payment period.
8 REPLIES 8
Strat
Community Veteran
Posts: 31,319
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Fixes: 565
Registered: ‎14-04-2007

Re: Restricted services

Moderators Note
This topic has been moved from Fibre Broadband to Accounts / Billing..
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Gandalf
Community Gaffer
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Posts: 26,052
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Registered: ‎21-04-2017

Re: Restricted services

Thanks for your post @Alan1612 and welcome to our Community Forums.

I'm really sorry to see we haven't automatically removed restrictions after you had paid your bill.

I've raised this with the relevant team to fix and this should be sorted within the next 4 hours.

Let me know if you have any further issues. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Alan1612
Hooked
Posts: 6
Thanks: 1
Registered: ‎14-12-2021

Re: Restricted services

Thank you very much. I will keep an eye out and let you know. It normally doesn't happen when im still withing the 14 day payment period. I've had it for about a week now. Some things work and others still come up failed billing.
Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Restricted services

Thanks for getting back to me @Alan1612

Fortunately I now personally know someone in that team so I prodded them and your account should be unrestricted. Smiley

Let me know if there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Alan1612
Hooked
Posts: 6
Thanks: 1
Registered: ‎14-12-2021

Re: Restricted services

Yeah it all seems to be working fine now. Thank you very much for your help. It's much appreciated.
Gandalf
Community Gaffer
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Posts: 26,052
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Registered: ‎21-04-2017

Re: Restricted services

Fix

Awesome, no problem at all Alan.

Let me know if you ever have any further problems in the future Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
samx20x
Newbie
Posts: 9
Thanks: 1
Registered: ‎08-02-2022

Re: Restricted services

I am having the same issue please fix
Mav
Moderator
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Registered: ‎06-04-2007

Re: Restricted services

Moderator's note(s):

Please refer to @samx20x's thread here.

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