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Restictions on braodband ?

FIXED
Cazlizzy
Grafter
Posts: 34
Thanks: 7
Fixes: 2
Registered: ‎15-08-2018

Restictions on braodband ?

Hi..My broadband bill was due today and because my income has not been paid in yet it failed. Not a huge problem as it will be paid in the next couple of days however service restrictions have already been applied within hours of the failed payment attempt. this has happened before and you guys fixed it..can you fix it again please? 

17 REPLIES 17
smiffy1
Aspiring Pro
Posts: 175
Thanks: 62
Registered: ‎23-09-2018

Re: Restictions on braodband ?

Plusnet Help Team
Plusnet Help Team
Posts: 230
Thanks: 51
Fixes: 16
Registered: ‎25-02-2019

Re: Restictions on braodband ?

Fix

Hi @Cazlizzy,


We are aware of a small number of customers that are not seeing the splash screen when interruptions are applied meaning this cannot be bypassed on your side. I've now removed the soft restriction for you from this end. You might have to reboot your router for this to take effect.

Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris N
 Plusnet Help Team
Cazlizzy
Grafter
Posts: 34
Thanks: 7
Fixes: 2
Registered: ‎15-08-2018

Re: Restictions on braodband ?

thank you..it is fine now.  Not sure what you mean by 'small number' lol..there are a lot of continuious complaints about this.  Seems to me there is a big problem with both mobile and broadband billing systems/pages.

Just hope it gets sorted .

Plusnet Help Team
Plusnet Help Team
Posts: 230
Thanks: 51
Fixes: 16
Registered: ‎25-02-2019

Re: Restictions on braodband ?

Hi @Cazlizzy,

 

I can assure you the relevant team are aware of the issue and are working on a fix.

 

Let us know if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris N
 Plusnet Help Team
Highlighted
jamesanstee
Rising Star
Posts: 525
Thanks: 15
Fixes: 2
Registered: ‎20-04-2012

Re: Restictions on braodband ?

Could the restrictions also be removed from my line also have tried to call in gave up after waiting 30 mins listening to the silly music cannot access the live chat due to the restrictions.

Plusnet Help Team
Plusnet Help Team
Posts: 548
Thanks: 79
Fixes: 26
Registered: ‎06-08-2018

Re: Restictions on braodband ?

Hi @jamesanstee

 

I have responded on your thread.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
smiffy1
Aspiring Pro
Posts: 175
Thanks: 62
Registered: ‎23-09-2018

Re: Restictions on braodband ?

@Cazlizzy  the small amount of customers are increasing every day Shocked

Superuser
Superuser
Posts: 14,367
Thanks: 5,389
Fixes: 31
Registered: ‎22-08-2007

Re: Restictions on braodband ?

@Cazlizzy 

Once you have cleared the current bill, you might find it helpful to move your billing date a little, so that there is less chance of the Plusnet bill hitting your account before to income does.  The Change Bill Date option can be found under Billing -> Bills & Payments.

Shep41
Pro
Posts: 276
Thanks: 88
Fixes: 2
Registered: ‎31-05-2017

Re: Restictions on braodband ?

Wasn't this discussed last week smiffy1😁😁😁😁😁
smiffy1
Aspiring Pro
Posts: 175
Thanks: 62
Registered: ‎23-09-2018

Re: Restictions on braodband ?

@Shep41  But it increases every week Shocked

?? just thought ,,, Can a small amount increase every week ?

Shep41
Pro
Posts: 276
Thanks: 88
Fixes: 2
Registered: ‎31-05-2017

Re: Restictions on braodband ?

I'm curious to know how many people are affected by the billing issue. No doubt a su will jump down on me again
smiffy1
Aspiring Pro
Posts: 175
Thanks: 62
Registered: ‎23-09-2018

Re: Restictions on braodband ?

Cool smiley yes i know what you mean Crazy2

jamesanstee
Rising Star
Posts: 525
Thanks: 15
Fixes: 2
Registered: ‎20-04-2012

Re: Restictions on braodband ?

I think it's about time ofcom investigated this matter because this billing hassle has gone on for far too long . Hopefully i won't be with plusnet for much longer since virgin is soon to be available in my area so soon as that goes live i'll be jumping ship.

Superuser
Superuser
Posts: 14,367
Thanks: 5,389
Fixes: 31
Registered: ‎22-08-2007

Re: Restictions on braodband ?

And an Ofcom investigation will achieve exactly what? A big fat zero!

Do you think they have skills Plusnet has not hit which will magically fix the system issues?

Do you think that draining financial resources via fines will help fix the issues?

Has Ofcom ever delivered any improvement on anything? If you examine what they have done, they’ve largely placed obligations on parties not responsible for the failures they seek to remedy - ISPs for speed issues solely in the gift of BT to deliver; missed appointments by BT being made an ISP compensation matter.

Ofcom do not help deliver improvement - they simply hinder and when they see a real opportunity to force improvement they claim an inability to do so because of EU rules.