Response? Question #38890930

[#1]

I raised a ticket Question #38890930 on the evening of 16.01.2011 regarding supposedly exceeding my usage allowance. I have not yet had a response. When I first log in to the Member Centre there is a banner at the top of the page that says "Our Support Team have responded to your question" but when I look on the Help Assistant page it still says "Awaiting Support Team answer". I am eager to view the response if a member of the Plusnet Team could help. Thanks.

[#2]

Have a look in Closed Questions - they may have pressed the wrong button

[#3]

Nope, still listed in open questions as awaiting answer, it's not in closed questions.

[#4]

Hi Skank,
I'm not sure what happened here but I've checked the ticket and can see that you must have seen our response at 03:14 this morning as you replied at 07:36.

[#5]

Thanks Adam, yes, when I checked this morning the reply was there. I have added further comments and am awaiting a reply to those. Thanks again.