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Residential Dialup

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Grafter
Posts: 49
Registered: 24-06-2009

Residential Dialup

Hi
I set up a residential dialup account for a customer of mine because she cannot get broadband and she wanted a fixed price dialup product.  I picked plusnet anytime lite by clicking the link here and signed her up for the account - http://portal.plus.net/residential/dialup/
She used it happily for a week but then decided to upgrade to the anytime standard because she was using it more than she thought.  I couldnt find a way to do this online so i raised a question but the reply has frankly left me baffled:
Dear Mrs
Thank you for contacting Plusnet Customer Support.
The reason you are not able to change your product is because we no longer offer a dial up service. However, we will be able to change the product to Anytime Standard.
Please advise if you wish to proceed, please respond to this query. Please note that the package will change on the next billing date after your confirmation. Your billing date is on the 15th of each month.
Kind regards,
I dont quite see what I signed up for if a dialup service is no longer offered!
Thanks
4 REPLIES
Moderator
Moderator
Posts: 25,899
Thanks: 1,197
Fixes: 50
Registered: 14-04-2007

Re: Residential Dialup

This page mentions Standard and Premier on the 0845 1422000 number.
Quote
Residential
Force9 Connect account connection numbers
Connect Start 0808 9933404
Connect Lite User 0808 9933012
Connect Standard 0808 9933181
Connect Heavy User 0808 9933182
Connect Always On 0808 9933013
Force9 Anytime account connection numbers
Anytime Lite 0808 9933404
Anytime Standard 0808 9933181
Anytime Premier 0808 9933182
Anytime Premier+ 0808 9933182
Force9 Pay As You Go account connection numbers
Standard
0845 1422000
Premier
0845 1422000

Customer and Forum Moderator.

Footys
Grafter
Posts: 49
Registered: 24-06-2009

Re: Residential Dialup

Yes it does but the customer service rep said she can change the account to ANYTIME standard - not just standard.
And when I signed up I quite clearly signed up for anytime lite at 4.99 a month.
N/A

Re: Residential Dialup

Whatever is the correct one, thank you for bringing this up. I started out using Anytime Lite years ago for the price of £4.99 per month.  I haven't looked recently but I had the impression that dialup had been stopped - in fact a staff member said as much to me fairly recently.
I am glad that this is still offered as it is a good starter for people who are not sure about computers and internet so can opt out easily and quickly if they want to.  It is a shame that she cannot get broadband though.
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Residential Dialup

We don't actively sell the dial up products any more but signup is possible, for now. We can certainly change products for any existing customer, please let us know the ticket number and we'll get this actioned for you.