Request for staff member
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Request for staff member
22-12-2012 12:15 AM
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Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
Re: Request for staff member
24-12-2012 9:08 AM
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I'm afraid not, no. If you're unable to respond to your question for some reason we'd recommend calling our support line and our team will be able to address any issues you may have.
Re: Request for staff member
24-12-2012 9:38 AM
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Quote from: Matt I'm afraid not, no.
Silly of me asking for Plusnet to deal with any problem online, I 'spose!
You really do have a very poor customer relations attitude.
Official complaint raised with CISAS.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
Re: Request for staff member
24-12-2012 9:42 AM
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I can't see any reason why there is a need to make such a request when complete copies of the closed tickets are available to you anyway.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Request for staff member
24-12-2012 9:46 AM
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I'm sorry you feel that way, happy to look into any issues you may have - what is it that needs addressing please?
Re: Request for staff member
24-12-2012 10:53 AM
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Quote from: jelv I can't see any reason why there is a need to make such a request when complete copies of the closed tickets are available to you anyway.
They are only available on a website to which I don't have access.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
Re: Request for staff member
24-12-2012 10:56 AM
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Quote from: Matt happy to look into any issues you may have
Thanks Matt.
Perhaps a fresh pair of eyes will see some sense?
Question [number 60464270 ]
Also been blocked on Facebook and ignored on Twitter.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
Re: Request for staff member
24-12-2012 11:03 AM
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I can see the ticket in question, what is it in particular that needs addressing please?
Re: Request for staff member
24-12-2012 11:11 AM
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Quote from: Matt what is it in particular that needs addressing please?
Quote from: Keeef my last question from http://portal.plus.net/my.html?action=questions
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
Re: Request for staff member
24-12-2012 11:14 AM
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You may wish to PM Matt if there's anything you don't want in full public view.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Request for staff member
24-12-2012 11:19 AM
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Quote from: w23 Unfortunately , Keeef, your link is 'generic', does not really help (unless it appears differently for staff).
[Quote from Twitter]
@plusnet OK: different approach. If you can not see my questions logged in as you, try logging in as me.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
Re: Request for staff member
24-12-2012 11:24 AM
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I've already stated I can see the ticket as per the following quote:
Quote from: Matt I can see the ticket in question
If you can't advise specifically what it is on the ticket that you require an answer to then there's nothing further I can do to help you.
Re: Request for staff member
24-12-2012 11:25 AM
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Re: Request for staff member
24-12-2012 11:28 AM
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Quote from: Matt If you can't advise specifically what it is on the ticket
A question.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
Re: Request for staff member
24-12-2012 11:31 AM
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