cancel
Showing results for 
Search instead for 
Did you mean: 

Request for staff member

cbcadmin
Grafter
Posts: 184
Thanks: 1
Registered: 14-02-2012

Request for staff member

Can you supply a copy of my last question from http://portal.plus.net/my.html?action=questions please?
Keef - Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

===========
80 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Request for staff member

Hi Keeef,
I'm afraid not, no. If you're unable to respond to your question for some reason we'd recommend calling our support line and our team will be able to address any issues you may have.
cbcadmin
Grafter
Posts: 184
Thanks: 1
Registered: 14-02-2012

Re: Request for staff member

Quote from: Matt
I'm afraid not, no.

Silly of me asking for Plusnet to deal with any problem online, I 'spose!
You really do have a very poor customer relations attitude.
Official complaint raised with CISAS.
Keef - Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

===========
Community Veteran
Posts: 26,452
Thanks: 697
Fixes: 8
Registered: 10-04-2007

Re: Request for staff member

All questions that have been raised on your account going back over a year are available via closed questions if you put in a date range.
I can't see any reason why there is a need to make such a request when complete copies of the closed tickets are available to you anyway. Shocked
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Request for staff member

Hi keeef,
I'm sorry you feel that way, happy to look into any issues you may have - what is it that needs addressing please?
cbcadmin
Grafter
Posts: 184
Thanks: 1
Registered: 14-02-2012

Re: Request for staff member

Quote from: jelv
I can't see any reason why there is a need to make such a request when complete copies of the closed tickets are available to you anyway. Shocked

They are only available on a website to which I don't have access. Wink
Keef - Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

===========
cbcadmin
Grafter
Posts: 184
Thanks: 1
Registered: 14-02-2012

Re: Request for staff member

Quote from: Matt
happy to look into any issues you may have

Thanks Matt.
Perhaps a fresh pair of eyes will see some sense? Wink
Question [number  60464270 ]
Also been blocked on Facebook and ignored on Twitter.
Keef - Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

===========
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Request for staff member

Hi keeef,
I can see the ticket in question, what is it in particular that needs addressing please?
cbcadmin
Grafter
Posts: 184
Thanks: 1
Registered: 14-02-2012

Re: Request for staff member

Quote from: Matt
what is it in particular that needs addressing please?

Quote from: Keeef
my last question from http://portal.plus.net/my.html?action=questions
Keef - Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

===========
Community Veteran
Posts: 6,307
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Request for staff member

Unfortunately , Keeef, your link is 'generic', does not really help (unless it appears differently for staff).
You may wish to PM Matt if there's anything you don't want in full public view.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
cbcadmin
Grafter
Posts: 184
Thanks: 1
Registered: 14-02-2012

Re: Request for staff member

Quote from: w23
Unfortunately , Keeef, your link is 'generic', does not really help (unless it appears differently for staff).

[Quote from Twitter]
@plusnet OK: different approach. If you can not see my questions logged in as you, try logging in as me.
Keef - Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

===========
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Request for staff member

Hi keeef,
I've already stated I can see the ticket as per the following quote:
Quote from: Matt
I can see the ticket in question

If you can't advise specifically what it is on the ticket that you require an answer to then there's nothing further I can do to help you.
Community Veteran
Posts: 38,315
Thanks: 973
Fixes: 57
Registered: 15-06-2007

Re: Request for staff member

To avoid going round in circles can you perhaps give brief details of your problem so that the non staff experts here can make some suggestions
cbcadmin
Grafter
Posts: 184
Thanks: 1
Registered: 14-02-2012

Re: Request for staff member

Quote from: Matt
If you can't advise specifically what it is on the ticket

A question.
Keef - Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

===========
Community Veteran
Posts: 38,315
Thanks: 973
Fixes: 57
Registered: 15-06-2007

Re: Request for staff member

and what is the problem which you intended it to convey