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Request for admin to cancel Openreach visit
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- Re: Request for admin to cancel Openreach visit
Request for admin to cancel Openreach visit
26-09-2021 8:55 PM
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I had a line fault just before I went on holiday and requested a visit the day after I get back which is tomorrow.
I've just got home and my fault appears to have resolved itself whilst on holiday but I've got back too late to call Plusnet as their lines are closed.
Are there any admins or plusnet staff on here that are able to cancel the Openreach visit as it was an AM slot?
Many thanks in advance
I've just got home and my fault appears to have resolved itself whilst on holiday but I've got back too late to call Plusnet as their lines are closed.
Are there any admins or plusnet staff on here that are able to cancel the Openreach visit as it was an AM slot?
Many thanks in advance
Message 1 of 3
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Re: Request for admin to cancel Openreach visit
26-09-2021 9:21 PM
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@Tomclewes I'm afraid you can't cancel an Openreach visit with less than 48 hours notice - especially on a Sunday night.
John
Message 2 of 3
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Re: Request for admin to cancel Openreach visit
27-09-2021 8:55 AM
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This topic has been moved from Fibre to My Account / Billing
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Message 3 of 3
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