Request for Early Termination Charges

[#1]

Hi.

I no longer use X, so I am putting my request here. I trust that is okay.

If I want to go full fibre, my only option is to move to another provider, AirBand, which has put a box at the top of my drive. Could you please provide me with an estimate of my early termination charge so I can weigh up my options? I have nine months left on my contract with PlusNet, and the guidance provided on ETC does not give me all the information I need to calculate the cost.

I appreciate any help you can provide.

[#2]

When i was applying to switch broadband provider, Plusnet sent a text with ETC's before i had finished the application with the other provider.

You will have to select a switch date first before they can give you the ETC.

[#3]

Thanks for the reply. I only want an estimate if I were to leave today/tomorrow.

I don't want to start an application with another provider, as their sales team is overly enthusiastic.

[#4]

I would be working on 9x your current monthly subscription. Some companies will buy you out of your existing contract to switch.

Mark

[#5]

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@BadPenny1 wrote:

I no longer use X, so I am putting my request here. I trust that is okay.

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You cannot make contractual changes to your account by posting on this forum. The exception is if a member of the Plusnet Help Team happens to pick this up and adds a ticket to your account.

Your best option is to ring the Customer Options Team on 0800 013 2632