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Renewing contract question

Posts: 17
Thanks: 4
Registered: ‎19-06-2016

Renewing contract question

Hi there,

Tried using the chat on website but the chatbot is next to useless! My contract is due to finish on 15th May and have been offered a new renewal deal. When I click on button to start the renewal process it advises that it will start from 19th April which is fine but when would first payment be taken as I have just paid on the 14th April for 'old' contract?




Posts: 15,067
Thanks: 5,722
Fixes: 407
Registered: ‎30-07-2007

Re: Renewing contract question

Re-contracts used to always start on the next billing date, but I believe these days that re-contracts on the same product now start immediately.

So in your example case, your billing date would change to the 19th. You pay for a month in advance, so payment would be taken then for a month to May 18th. However you would also get a refund of the previous part month of the old contract i.e the period 19th April to your current next billing date.

Hopefully a staff member will be along shortly to confirm.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.