I manage my Father's PN account for him and my Mother. Due to Dad's declining health Mum is the "primary" account holder, and I am the Authorised Representative on the account. Mum is not a person who would be able to cope with renewing a contact, can I as the Authorised Representative renew the contract for them without having to be with them?
Due to the current Pandemic I cannot visit them (social isolation) and I am aware the current deal expires at the start of June.
I appreciate any help or advice given.
Fixed! Go to the fix.
Re: Renewing PN Contract
15-05-2020 2:48 PM - edited 15-05-2020 2:49 PM
Hi @CJT-80, thanks for getting in touch. Unfortunately we're not allowed to process a contract renewal without some sort of confirmation from the account holder due to Ofcom regulations. If you're able to give our Customer Options Team a call on 0800 013 2632 they'll be able to give you a quote and give some further advice on how we can sort this given the current circumstances. They are open between 8am - 8pm weekdays and 9am - 6pm weekends.