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Renewing Line Rental Saver

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Grafter
Posts: 30
Thanks: 2
Registered: ‎01-10-2011

Renewing Line Rental Saver

Hi,  I've just received the Email inviting me to renew my Line Rental Saver for a further 12 months for £197.88.  It states that if I do not renew, then monthly line rental will be charged at £18.99.

 

Hpwever your offer to new customers states a monthly line rental of £17.99

 

Aldo your offer to new customers is £17.99 per month inclusive of broadband ie no charge for the broadband service. whereas  I currently pay an additional £4.00 per month for  my broadband. 

 

Can you clarify this charging discrepancy please before I commit to renewal

3 REPLIES 3
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Rising Star
Posts: 51
Thanks: 6
Fixes: 2
Registered: ‎20-04-2020

Re: Renewing Line Rental Saver

@GrahamF 

The £17.99  is a new customer offer currently running for ADSL for the next few days only by the looks of it.

Normal Line rental is supposed to be £19.99 now, seems they are offering you a discount to £18.99 as an existing customer.

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Moderator
Moderator
Posts: 23,643
Thanks: 4,109
Fixes: 1,056
Registered: ‎11-01-2008

Re: Renewing Line Rental Saver


Moderators Note


This topic has been moved from Home Phone to My Account / Billing

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If it fixed it click 'This fixed my problem'
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Plusnet Help Team
Plusnet Help Team
Posts: 305
Thanks: 37
Fixes: 17
Registered: ‎30-03-2020

Re: Renewing Line Rental Saver

Hi @GrahamF Line Rental Saver is designed to give our customers a £30.00 per year saving. Your broadband contract is a different thing with a different drop and start date. You can view this online on the Member Centre.

 Noor
 Plusnet Help Team