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Renewing Line Rental Saver

Posts: 34
Thanks: 2
Registered: ‎01-10-2011

Renewing Line Rental Saver

Hi,  I've just received the Email inviting me to renew my Line Rental Saver for a further 12 months for £197.88.  It states that if I do not renew, then monthly line rental will be charged at £18.99.


Hpwever your offer to new customers states a monthly line rental of £17.99


Aldo your offer to new customers is £17.99 per month inclusive of broadband ie no charge for the broadband service. whereas  I currently pay an additional £4.00 per month for  my broadband. 


Can you clarify this charging discrepancy please before I commit to renewal

Aspiring Pro
Posts: 264
Thanks: 58
Fixes: 3
Registered: ‎20-04-2020

Re: Renewing Line Rental Saver


The £17.99  is a new customer offer currently running for ADSL for the next few days only by the looks of it.

Normal Line rental is supposed to be £19.99 now, seems they are offering you a discount to £18.99 as an existing customer.

Posts: 29,558
Thanks: 6,646
Fixes: 1,485
Registered: ‎11-01-2008

Re: Renewing Line Rental Saver

Moderators Note

This topic has been moved from Home Phone to My Account / Billing

Customer / Moderator
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Renewing Line Rental Saver

Hi @GrahamF Line Rental Saver is designed to give our customers a £30.00 per year saving. Your broadband contract is a different thing with a different drop and start date. You can view this online on the Member Centre.

 Plusnet Help Team