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Renewel, showing out of contract price

FIXED
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Newbie
Posts: 3
Fixes: 1
Registered: ‎24-06-2020

Renewel, showing out of contract price

Can anybody help me please, I have recently renewed my contract because I was out of contract. I chose unlimited fibre extra 54-72 mb d/load speed for "28.50, but its showing;

Your current package - Unlimited Fibre Extra (includes line rental) 54-72 mb download speed (estimated) Out of contract price £40.98 per month, but on the 

Why is this and why is it now showing £28.50???.........
 
Any Help would be greatly appreciated.
 
Many Thanks
2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 214
Thanks: 51
Fixes: 20
Registered: ‎31-03-2020

Re: Renewel, showing out of contract price

Fix

Hi @MagicalFingers - I've looked into that for you to make sure it's correct as per the renewal price you mention. This can normally take 24 hours to update on the Member Centre so apologies if that was incorrect at the time. I've sent you an email just to confirm this.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team
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Posts: 24,003
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Registered: ‎11-01-2008

Re: Renewel, showing out of contract price


Moderators Note


This topic has been moved from Fibre to My Account / Billing 

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