Renewed my contract but being charged none contract price

Alexle · ‎14-09-2022

Hi, I renewed my contract yesterday, but I got an email saying I will be charged the out-of-contract price next month. Why is this?

dvorak · ‎11-01-2008

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This topic has been moved from Broadband to My Account / Billing

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SammyM · ‎22-01-2018

I'm really sorry for the unexpected incorrect bill and for the frustrations this will have caused.

We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.

I have looked into this further and provided a response here, due to it containing account specific info.

Please get back to me if you need any further help in the meantime.

If this post resolved your issue please click the 'This fixed my problem' button

Sammy M - Sheffield Team
Plusnet Help Team

Re: Renewed my contract but being charged none contract price