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Renewed for another 18 months but overbilled for first bill?

michaelorchard
Hooked
Posts: 8
Thanks: 1
Registered: ‎02-04-2022

Renewed for another 18 months but overbilled for first bill?

Hi,

 

I renewed my broadband contract one month before the end of my contract, and received the email confirming I would pay £26.99 for 18 months from 3rd April and that after this it would be the standard price of £54.39. All fine.

 

However my latest bill is now saying that £54.39 will be taken from my bank account on 2nd May and when I log in to my account, I get the message that:

 

"An error has occurred

You can't change your products for the moment, you already have a product change in progress."
 
Does anyone know what's going on? There seems to be a lot of similar posts with people being billed the wrong amount. How do I resolve this? It's probably too late now and the money will be debited on Tuesday anyway but I'd still like the credit for the over charging.
 
Thanks,
Michael
3 REPLIES 3
bigcheeseuk
Hooked
Posts: 9
Registered: ‎21-08-2021

Re: Renewed for another 18 months but overbilled for first bill?

I'm getting the exact same problem after renewing my contract, not had a reply on this since posting a few days ago. 

Longliner
Seasoned Pro
Posts: 588
Thanks: 299
Fixes: 7
Registered: ‎22-10-2014

Re: Renewed for another 18 months but overbilled for first bill?

I had the same experience. It seems the PN accounts system generates bills well in advance and takes a while to catch up with renewals. If you pay the full amount the overcharge will be credited against your next bill. The long-suffering PN staff may offer an immediate adjustment of the bill if you are in difficulties, give them a ring.

 

Mike

 

James30
Plusnet Help Team
Plusnet Help Team
Posts: 408
Thanks: 141
Fixes: 25
Registered: ‎19-04-2023

Re: Renewed for another 18 months but overbilled for first bill?

@michaelorchard  - Let me have a nosy. I'll send you a PM so you can let me know your username. Cheers

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team