Renewed contract - price in confirmation email is completely wrong!

[#1]

Help please!

As above really - agreed price of £16 pm but email states £35.99.  Is there a reason for this - even with discounts etc I cannot get from £35.99 to £16!  Could someone at Plusnet check please?  Many thanks

Your special offer price

From 01/06/2020, your monthly subscription will be £35.99 for 12 months. Following this your monthly subscription will be £48.98. Please note: This does not include the cost of any Add-Ons, call costs or call features. When your Line Rental Saver contract expires, you'll also start paying £19.99 monthly line rental.

[#2]

@Jeannine 

There seems to have been a few cases like this recently. Whoever sent the email has not taken your line rental saver off and included the line rental. Hopefully a Plusnet staffer will come along soon and fix it for you.

[#3]

Hi @Jeannine,

Apologies for the delayed response. I can see that you've since spoken to our Customer Options Team regarding this matter, but if there is anything else we may be able to assist with then please don't hesitate to get back in touch.

[#4]

Apologies, I completely forgot that I had posted this!  Sorted by phone this morning by your very helpful colleague - many thanks for replying to this. 👍

(PS Please could Plusnet sort out the ongoing billing issue though - it’s worrying me.  We haven’t paid you any money since December!! 😱)

[#5]

Hi @Jeannine, I'm afraid we have no further updates on this issue but please be assured that our team are working hard to resolve this.

I am very sorry for any inconvenience caused in the meantime.