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Renewed contract but over-charged.

Seasoned Pro
Posts: 885
Thanks: 258
Fixes: 4
Registered: ‎17-02-2017

Renewed contract but over-charged.

On 14th April, I renewed my contract which was agreed at fixed priced of £26.99 a month and have an email to back this up. I have received a bill for this month at £40.98..Why? I can see no reason for this and I hope this is a mistake on Plusnet's part. This needs sorting out because even though this payment may have already gone out of my account, I will guarantee that the next one won't until it's sorted. I will not be given one price then be charged another. Please sort this issue out.

Thank you.

 

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
1 REPLY 1
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Seasoned Pro
Posts: 885
Thanks: 258
Fixes: 4
Registered: ‎17-02-2017

Re: Renewed contract but over-charged.

This has now been dealt with. Please ignore.

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.