Renewed my contract on 9-11-21 at a discounted price, November bill didn't reflect the new price so a credit was applied. My December bill is also for the standard price, and the account is still showing that a product change is in place. Can anyone look into or offer advice?
Fixed! Go to the fix.
Hiya Ewan, thanks for getting in touch.
I am really sorry for the issues you have experienced with your bill since renewing.
I have taken a look at the account and provided further information on the accounts I am taking to sort this for you here: https://www.plus.net/wizard/?p=view_question&id=220750809