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Renewed Line Rental Saver but being charged
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Renewed Line Rental Saver but being charged
29-12-2015 10:43 PM
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My Line Rental Saver was due for renewal on 16 December and I renewed it on 27 November but the latest bill has increased by about £10.
Why can't I find a link to email Customer Support?
Why can't I find a link to email Customer Support?
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Re: Renewed Line Rental Saver but being charged
30-12-2015 6:58 AM
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"Why can't I find a link to email Customer Support?"
Because that is not one of their communication methods.
Phone, chat or ticket. The first and last are well hidden! 08004 320400 or 03451 400200 7.30am to10pm/
Because that is not one of their communication methods.
Phone, chat or ticket. The first and last are well hidden! 08004 320400 or 03451 400200 7.30am to10pm/
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Re: Renewed Line Rental Saver but being charged
30-12-2015 9:42 AM
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Have you checked your invoice details under "Account details -> view transactions" in the members centre? Should give a clue to the changes.
Phil
Phil
Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
Using a TP-Link Archer VR600 modem-router.
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Re: Renewed Line Rental Saver but being charged
30-12-2015 11:39 AM
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Looking at the invoice I can confirm that you have not been charged line rental.
However you previously had discounts on the account in line with the offer you originally signed up with. This months bill is higher than previous months due to a few call charges along with the discounts expiring.
However you previously had discounts on the account in line with the offer you originally signed up with. This months bill is higher than previous months due to a few call charges along with the discounts expiring.
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