Renewed BB contract but not received email confirmation
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Renewed BB contract but not received email confirmation
30-10-2015 10:54 AM
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I just tried phoning CS and the message says there is a 45 minute wait!!
And before anybody suggests I look in my spam folder; I did, and still nothing.
Thanks for any help.
Re: Renewed BB contract but not received email confirmation
30-10-2015 1:47 PM
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The contract should start from your next billing date
Re: Renewed BB contract but not received email confirmation
30-10-2015 2:16 PM
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Thanks for your reply.
I didn't think of checking there.
But as you can see Sasha did mention that I should "Please keep a copy of this e-mail for your records" so she did say that an email would be sent. Maybe she just forgot?
Re: Renewed BB contract but not received email confirmation
30-10-2015 2:52 PM
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Re: Renewed BB contract but not received email confirmation
30-10-2015 4:31 PM
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Re: Renewed BB contract but not received email confirmation
30-10-2015 5:04 PM
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Re: Renewed BB contract but not received email confirmation
30-10-2015 5:29 PM
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Re: Renewed BB contract but not received email confirmation
01-11-2015 10:38 AM
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Just to say I renewed my contract on 29/10/12 and this is the email I got, as you can see nothing about what the contract details are.
Dear XXXXX,
Account username: XXXXXXX
We're sending this email to confirm the details of your new contract.
Your new contract
Your package will be subject to a new 18 month contract.
This will take effect from 02/11/2015.
If you have any questions, you can contact us online using the Help Assistant or you can call us on 0800 432 0200 or 0345 140 0200.
Kind regards,
Plusnet Customer Support
http://www.plus.net/
Email ref: E102X
--
Plusnet plc
Registered Office:
The Balance, 2 Pinfold Street,
Sheffield, S1 2GU
Registered in England no: 3279013
However if I logged on to my account I can see a copy of the email that I should have got, however it isn't the same as getting an email direct for my records.
Cheers
Re: Renewed BB contract but not received email confirmation
01-11-2015 1:29 PM
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Quote The ticket itself should have triggered the email to be sent. I've made a note of this to see how many examples I can get to check if this is just a 'one off' or if this needs investigating further.
Seems like it may be a more general problem!. I renewed contract recently and got notification of new contract date & time like nokiboi39 BUT not the contract details. There's a ticket on the account with the details but it doesn't seem to
have generated the email...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Renewed BB contract but not received email confirmation
02-11-2015 10:24 AM
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