Could somebody from Plusnet please explain to me how I can overcome my latest problem, which is:
I am trying to renew my contract but without success, I have paid for a years rental in advance, BUT the "exclusive offer" that is offered to me is for £22.25 which includes line rental.
Obviously that would involve paying twice for line rental, which I don't want to do.
Therefore how can I accept the deal without overpaying
Re: Renewal quandary
I'm sorry that your contract renewal offer includes the cost for line rental despite you having line rental saver. This looks to be because your line rental saver was recently renewed and I will flag this to the relevant team.
If you renew your contract on that offer, you should just be charged £2.26 per month as the standard line rental cost of £19.99 will be taken off. If you decide to go ahead, I will check back on your account after your next bill to make sure that you have been charged correctly and will contact you if there are any problems.